The logic all works, however when reps transition or leave, we mark the lead with an owner of “Open -[ Regional Name here] “. Commonly, the logic I have looks for known “Open” regions, and replaces those with a default value that we define. However, since my logic is looking for exact matches, any NEW open territories have to be manually added to the logic every single hour the territory comes open.
The bottom line topic: Is there a style to use a “contains” or “starts with” operator within the velocity language used within the tokens?
Any insight would be extremely helpful! Thanks!